Debitsuccess has been recognised at CRM Contact Centre Awards
Leading payment solutions provider Debitsuccess received the Gold Award, second place for Outbound Business to Consumer Calling in New Zealand at the recent 2015 CRM Contact Centre Awards.
The Awards, which recognise contact centre staff from across the country, also saw the business named as a finalist in three categories – Commercial & Business Support Services, Member Support Services, and Collections.
Debitsuccess is part of the Transaction Services Group (TSG), a global payment solutions provider with a presence in Australasia, the United States and the United Kingdom. The company operates a 100 plus seat call centre based in Auckland, servicing its operations in Australasia and, with recent expansion into the United States, the call centre is moving closer to a 24 hour operation.
Debitsuccess Chief Executive Office Craig Marshall says the company is proud to be acknowledged at these prestigious awards.
“We are committed to helping our clients and their customers by providing tailored recurring payment management solutions – credit control and customer service are key aspects of this,” says Mr Marshall.
“Our call centre team does an outstanding job supporting our clients and their customers, and we’re exceptionally proud that our team has received these accolades.”
The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.
The Awards have gained considerable momentum over the last twelve years with an increasing number of companies realising the importance of providing their customers with superior customer service.